Institution Support
Tutors & Admins can create an Incident or Service Request for platform issues via our Self Service Portal
If you experience difficulty accessing the Self Service, please email selfserviceaccess@tribalgroup.com, where our systems team will be happy to help.
Learner Support
Learners should raise any issues with their tutor and/or organisation in the first instance. WEST tutors/admins should utilise the self service platform above to raise issues on behalf of learners.
Feedback
Your feedback is important and will help us to make the Wales Essential Skills Toolkit better.