Institution Support

Tutors & Admins can create an Incident or Service Request for platform issues via our Self Service Portal

If you experience difficulty accessing the Self Service, please email selfserviceaccess@tribalgroup.com, where our systems team will be happy to help.

Learner Support

Learners should raise any issues with their tutor and/or organisation in the first instance. WEST tutors/admins should utilise the self service platform above to raise issues on behalf of learners.

Feedback

Your feedback is important and will help us to make the Wales Essential Skills Toolkit better.