FAQs

Frequently asked questions

If you can’t find an answer to your question, please contact us: Servicedesk@tribalgroup.com

General questions

Q. Is this really free?
A. Yes, all courses are completely free. You can take as many courses as you like, and get as much help as you need from your tutors, for no charge.

Courses

Q. Do any of the courses offered here lead to a qualification?
A. Yes, all courses are written to support you to achieve an Essential Skills Wales qualification. Talk to your tutor for details.

Q. Do I have to work with a tutor, or can I just work along on my own?
A. For certain courses you will be assigned a tutor, but you don’t have to ask them for help if you don’t want to! Feel free to work along on your own. The tutor will always be there if you do need to ask someone for help.

Minimum system requirements

Connection speed

  • Broadband connection recommended

OS / Browser (minimum)

  • Windows Vista SP2
    • IE9
    • Firefox – latest version
    • Google Chrome – latest version
  • Mac OS X v10.7 “Lion”
    • Safari 6.1.x
  • Android 4.2
    • Google Chrome
  • iOS 7
    • Safari

Screen resolution

  • 1024 x 768 or higher on a laptop or PC
  • Minimum width of 800px on a mobile device

Other requirements – note that some activities rely on ‘plugins’ in your web browser and these may not be available on all devices.

  • Adobe Acrobat Reader 10
  • Adobe Flash Player – latest version
  • JavaScript enabled
  • Pop-up blocking level – low
  • Soundcard, plus either speakers or headphones